CUSTOMER CARE


JOIN SANTINI AUSTRALIA


You’re invited to join the Santini Australia newsletter where you will have access to the latest news, product releases, and exclusive offers. You will receive $10 off your first purchase -
keep an eye out on your inbox for your coupon code! <
To join, sign up online

ORDERING PROCESS


How is your shopping experience different on santinisms.com.au? When you shop with Santini Australia you’re supporting local Australian Retailers who stocks our Brand.

The order process explained;

Step 1 – Browse and select your item(s);

Step 2 – Choose your favourite Santini Dealer to support with your purchase;

Step 3 – Add to cart and checkout;

Step 4 – We deliver straight to your door from our Melbourne Warehouse.

Enjoy your purchase and thank you for support local Australian Retailers.

Order Now

SUPPORT LOCAL AUSTRALIAN RETAILERS


Made with passion in Italy – Supporting Australian cyclists and retailers

Browse and Select

1. Browse and Select

Explore our range and select your gear

Choose Your Store

2. Choose Your Store/p>

Your order supports your local cycling store

Check Out

3. Check Out

Add to cart and complete the checkout process

Delivered to Your Door

4. Delivered to Your Door

Your garments shipped to your chosen address

Our passion at Santini Australia is to support cyclists and the retailers who make their riding possible.
When you shop online with us, your order helps makes this happen.


WHY CAN'T I ADD TO CART?


Are you having trouble adding to cart? When you shop with Santini Australia you’re supporting a local Australian Retailer who stocks our Brand. We take care of everything from dispatch to after sales care but we support the local Retailers who stock our Brand which is why you need to select a store before you can add to cart.

For quicker checkout times in the future you can now save a Retailer as your favourite store.

HOW DO I CREATE A SANTINI AUSTRALIA ACCOUNT?


Creating an account with us has never been easier. Track your membership rewards, benefits, orders and returns all in the one place. Follow the steps below to get started;

Step 1

Click the menu on the top left hand side and click JOIN US

Step 2

Create an account with us

Step 3

Create a username, enter email and a secure password. Accept the T&C’s and tap create account

Step 4

You’re in! Your purchase history will be saved here, and you can submit returns via this account

Step 1

Click on Join Us tab, located on the top left tab on our homepage

Step 2

Create an account with us

Step 3

Create a username, enter email and a secure password. Accept the T&C’s and tap create account

Step 4

You’re in! Your purchase history will be saved here, and you can submit returns via this account

MADE-TO-ORDER COLLECTIONS


You might be asking – why made-to-order? Essentially, it’s because we don’t want to over produce garments and create unnecessary waste.

We only produce what you order in an effort to distribute the highest quality garments with minimal environmental impact. Australians produce around 6 tonnes of clothing waste every 10 minutes, and anything that we can do to help reduce that amount will help make our business – and our planet – a little greener.

After all, part of the reason we love cycling is that it allows us to experience the beauty of our planet close up. We want to do our bit to look after our world in a responsible way, and hope you’ll join us in our journey to make cycling fashion more environmentally sustainable.

Order Santini Made to Order now

PAYMENT OPTIONS


Here at Santini, we like to make ordering as convenient as possible. Therefore, we offer three different types of payment: Credit Card, PayPal and Afterpay. All are simple, secure and instant. If you are having any issues with checking out, please see the above “Support Local” section, or get in touch via email or live chat.

Refunds are processed within three working days of approval, to the same account as the original order payment. Please allow up to five days for the funds to appear in your account due to processing from your financial institution. Refunds where Afterpay was used as the payment method are also processed by us, although the funds are returned by Afterpay, so timing may vary.

Visit PayPal for full T&Cs on their payment and refund process.
Visit Afterpay for full T&Cs on their payment and refund process.

EXCHANGE & RETURNS PROCESS


Not sure about your purchase? No worries!

We understand that you might change your mind about the products you have purchased. Our returns policy allows you 30 days to return any unwanted item at your own cost. Products you are returning must be in their original and unused condition and in the original packaging.

Please ensure you do not compromise the original packaging or tags otherwise we will be unable to accept your return. You may return the item for a full refund or an exchange, excluding items from made to order collections, and sample items that do not come with tags. Please get in touch with us via email before returning:

Email: info@santinisms.com.au

Find out more about exchange and returns

FIND A STOCKIST


Would you like to try your new kit on in person, need some friendly advice? You can visit any one of our stockists for the best advice on Santini Cycling Gear.

Find a stockist

SANTINI PRODUCTS


Every garment we make is developed from scratch by our team of dedicated designers. Engineered and manufactured to deliver the ultimate performance that World Champions demand. Santini garments are innovative, highly technical and all made in Italy.

Browse the Collection

LIVE CHAT


Chat with a Santini staff member today by clicking the icon button on the bottom right of any page of our website. We’re available Monday – Friday during business hour (9AM - 5PM AEST). Outside these hours, please leave a message and we’ll get back to you as soon as we can. Outside chat hours?

Leave a message via our online contact form

CONTACT


Can’t find the answer for you’re looking for here?

You can enquire through our online contact form