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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

We deliver Australia wide. Shipping costs are a flat rate of $10 for purchases totaling under $100 and Free shipping for purchases totaling over $100. When goods are in-stock, orders are dispatched within 1 business day. For backordered items, we will contact you to advise the delivery date. Shipping times are estimated at between 1 and 3 business days to metro locations, and between 5 and 7 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory, depending on your location.

Click and Collect Policy

If your order is in stock at your local store and your order is placed before 1pm, we'll have it ready for you to collect in 3 hours. If your order is in stock at your local store and you order after 1pm, your order will be ready to collect within 1-2 business days.

If your item is out of stock at your local store, we'll transfer it for free for you. It'll be ready for collection in 1-2 business days. Pick-up in 1-2 days for metro locations Pick-up in 5-7 days regional locations

When your order is ready for collection, we'll send you an email to let you know it's time to head into your selected store. Remember to bring a copy of the email and some photo ID with you.

Customer Service Policy

Santini Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

We understand that you might change your mind about the products you have purchased. Our returns policy allows you 30 days to return any unwanted item at your own cost. Products you are returning must be in their original and unused condition and in the original packaging. Please ensure you do not compromise the original packaging otherwise we will be unable to accept your return. You may return the item for a full refund or an exchange.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .