We deliver Australia wide. Shipping costs are a flat rate of $15 for purchases totaling under $100 and Free shipping for purchases totaling over $100. When goods are in-stock, orders are dispatched within 1 business day. For backordered items, we will contact you to advise the delivery date. Shipping times are estimated at between 1 and 3 business days to metro locations, and between 5 and 7 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory, depending on your location.
Delivery time for custom garments, pre-orders and made to order collections vary from the above. Custom garments can take roughly 7 weeks to design and produce before delivery. Made to order collections can take 2-3 weeks to order and deliver. For pre-orders, please refer to the expected delivery period listed on the collection’s homepage.
We understand that you might change your mind about the products you have purchased. Our returns policy allows you 30 days to return any unwanted item at your own cost. Products you are returning must be in their original and unused condition and in the original packaging. Please ensure you do not compromise the original packaging or tags otherwise we will be unable to accept your return. You may return the item for a full refund or an exchange, excluding made to order items, and sample items.
Please return within 30 days of successfully receiving your item. Return items with all packaging - include all product tags, labels & original packaging. Santini Australia will process all returns and exchanges within three (3) working days of receiving the returned goods back. For warranties, please return within the products warranty period commencing from the date of successful receipt. Warranties will be processed by our customer service team within three (3) working days.
The above policy does not impact your rights under the Australian Consumer Law and Regulations. Please note all return items are reviewed upon processing to ensure they meet the return conditions listed above. Goods that do not match return conditions will be returned to the customer.
Please get in touch with us via phone or email before returning your item to:
P.O. Box 14 Braeside, VIC 3195
All refunds will be processed within three (3) working days of approval. Refunds can only be made back to the payment method used for your order. Any refunds for items purchased using a discount coupon/voucher will be credited at the net purchase price as shown on your order confirmation email. Please allow up to five (5) days after Santini Australia has completed your refund for your financial institution to take receipt of the refund into your account.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.